I’ve worked in customer service for a several years and trained customer service skills. And let me tell you not everyone it’s cut out for it. Is it hard? Hell yeah, it’s hard for a lot of reasons, like long hours for not a whole heck of a lot of money. If you’re like me, an introvert, it’s even harder because you’d like nothing more than to retreat into your shell versus having to be bouncy and cheerful and God forbid pleasant to customers and don’t forget have a smile plastered on your face that looks genuine and not fake for 4-8 hours a day. Whew! Just talking about that has tuckered me out. But it’s also hard work because of some of the incredibly shitty customers that come in and we have to keep up a professional and positive attitude at all times regardless of how much a customer treats us like a dog or that we’re beneath them.
Having said that, to me this question is two-fold. What’s the best and worst customer service you’ve ever experienced and for those that work in retail who was the best/worst customer you’ve ever had? Continue reading →
Today in church my pastor referenced an M&M’s commercial in which the M&M was singing, “I would do anything for love.” After service a group of us started talking about the commercial and some of our favorites. This got me to thinking about my favorites of all time. So, here is my list. Enjoy!
I just went on a trip from DC to San Francisco. I love to travel, but I will have to say the worst part of travelling is travelling. I love people I really really do, but for some reason when travelling everyone is a royal pain the arse. It would be so much better if I could afford to charter a private plane and leave and arrive at some remote private air strip. It may sound a little shady but for my sanity shady is what I need.
Anywho, once I arrived at BWI the stress of flying began to take shape. It’s like being at the DMV only a million times bigger a billion more bad attitudes. And when I say bad attitudes I mean colossal you sir, you ma’am are a colossal ass hat bad attitudes. This goes for the travellers, ticket agents, baggage handlers, flight attendants, and the folks flying the planes. It appears the only people that are not colossal ass hats are the people cleaning up after the colossal ass hats.
Once at the airport I go to check in and I thinking I’m being efficient choose the shorter line. Wrong. Continue reading →
Hmmm. What would my tagline be? It could one of three: Trouble, Hard to Read, or Crazy as a Road Lizard.
I’m a very outspoken person and I don’t have a problem stirring the pot, rocking the boat and/or even tipping the boat over. I often tell people, “I mean what I say, and I say what I mean.” When I say something I don’t mince my words and I don’t particularly care if you get offended. Put on you big girl and big boy pants and keep it moving. As a result of my brutal honesty and inability to really filter myself people tend to call me trouble. My reputation tends to preceed me, but surprisingly not in a bad way. Most people that I know (work and personal) really appreciate it and tell others if you want the truth ask Erica.
Why Hard to Read?:
I have often been told that people can’t really gauge me. But you may say that’s an Continue reading →
Obviously my mother knew what she was doing when she named me Erica. There really isn’t much to why she decided on Erica other than the year I was born “All My Children” made its infamous debut and good ole Erica Kane entered households. My mom thought it was a good strong name and she liked the ring of it. But I’m definitely not the drama queen Erica Kane was.
Well my name truly fits my personality when you go back and look at its meaning. It’s pronounced AIR-a-ka and is Old Norse name meaning noble, alone, ruler, forever strong. It is the feminine of the Scandanavian Eric.
I am typically a loner, which I definitely enjoy and I’m definitely bossy — hence the ruler definition and my mom has often said I am perhaps one of the strongest people she knows. When I was an infant I almost died a couple of times as a result of severe asthma attacks. I was in a car accident and technically should have been a goner, but came out with only minor cuts and a broken leg. I’ve been knocked down and have gotten back up, dusted myself off, and got back in the fight. I don’t take ‘no’ for an answer. Watch out there now.
Another personality trait that folks have put on us Erica’s is that we’re quick-tempered. I can only speak for myself. I am not slow to anger. I can go from 0 to Pissed Off in about .2 seconds. Belive it not my temper has gotten better. It’s kinda like the Incredible Hulk — you don’t want to make me angry. You won’t like me when I’m angry. But there is always one person who has to test it out.
I used to want to change it to Bobbie or Alexandra (Alex), but it’s grown on me over the years.