I’ve worked in customer service for a several years and trained customer service skills. And let me tell you not everyone it’s cut out for it. Is it hard? Hell yeah, it’s hard for a lot of reasons, like long hours for not a whole heck of a lot of money. If you’re like me, an introvert, it’s even harder because you’d like nothing more than to retreat into your shell versus having to be bouncy and cheerful and God forbid pleasant to customers and don’t forget have a smile plastered on your face that looks genuine and not fake for 4-8 hours a day. Whew! Just talking about that has tuckered me out. But it’s also hard work because of some of the incredibly shitty customers that come in and we have to keep up a professional and positive attitude at all times regardless of how much a customer treats us like a dog or that we’re beneath them.
Having said that, to me this question is two-fold. What’s the best and worst customer service you’ve ever experienced and for those that work in retail who was the best/worst customer you’ve ever had? Continue reading →
Today in church my pastor referenced an M&M’s commercial in which the M&M was singing, “I would do anything for love.” After service a group of us started talking about the commercial and some of our favorites. This got me to thinking about my favorites of all time. So, here is my list. Enjoy!
Hmmm. What would my tagline be? It could one of three: Trouble, Hard to Read, or Crazy as a Road Lizard.
I’m a very outspoken person and I don’t have a problem stirring the pot, rocking the boat and/or even tipping the boat over. I often tell people, “I mean what I say, and I say what I mean.” When I say something I don’t mince my words and I don’t particularly care if you get offended. Put on you big girl and big boy pants and keep it moving. As a result of my brutal honesty and inability to really filter myself people tend to call me trouble. My reputation tends to preceed me, but surprisingly not in a bad way. Most people that I know (work and personal) really appreciate it and tell others if you want the truth ask Erica.
Why Hard to Read?:
I have often been told that people can’t really gauge me. But you may say that’s an Continue reading →
Over the weekend it appears that a good number of my pet peeves surfaced. Most of them on Saturday as that’s when I ran most of my errands. Usually these things happen gradually over the course of the week making it easier for me handle and digest, but for some reason it all culminated into two days.
I really need this warning.
Tardiness – I am perpetually on time. I hate being late and if I’m running even 5 minutes late I call and let someone know. I value my time and others as well and I find it rather difficult and irritating when people don’t value other people’s time
Rudeness — Not really going to go into this one because there are so many things that fall into this category
People that don’t say “Excuse Me” – I was in Whole Foods on Saturday and was leaning over to pick up some yogurt and this woman reaches in front and clear across me to get some Activia. She doesn’t say excuse me or pardon me. Nothin. So, I in all my irritated state say, “Excuse me, sorry am I in your way?” And she looks at me, turns red as a beet and only then says, “Excuse me.” WTF.
This is the first day back to some semblance of normalcy for me since my emergency surgery that was supposed to keep me out of work and off my feet for about a week (a week and a half tops), but as we know nothing in life is guaranteed.
I felt great and was ready to get back to the A to Z Challenge, school work, and even work, which was my plan; but unfortunately my body had other plans for me. A few days after I was discharged complications set in and back to the doctor and hospital I went. A fever, 101, low enough; but never looks good after you’ve had any type of medical procedure and a bit or rather a lot of vomiting and some other stuff I dare not mention here.
By the time I got to the doctors office my fever had climbed to 102.4 and the decision was made shortly there after for me to head to the hospital for some tests. Go straight to the hospital do not pass go Continue reading →