I’ve worked in customer service for a several years and trained customer service skills. And let me tell you not everyone it’s cut out for it. Is it hard? Hell yeah, it’s hard for a lot of reasons, like long hours for not a whole heck of a lot of money. If you’re like me, an introvert, it’s even harder because you’d like nothing more than to retreat into your shell versus having to be bouncy and cheerful and God forbid pleasant to customers and don’t forget have a smile plastered on your face that looks genuine and not fake for 4-8 hours a day. Whew! Just talking about that has tuckered me out. But it’s also hard work because of some of the incredibly shitty customers that come in and we have to keep up a professional and positive attitude at all times regardless of how much a customer treats us like a dog or that we’re beneath them.
Having said that, to me this question is two-fold. What’s the best and worst customer service you’ve ever experienced and for those that work in retail who was the best/worst customer you’ve ever had? Continue reading →
From time to time my pet peeves tend crop up over a short period time. To the point where I’m not able to recover from the one before it. A couple of months ago I did a pet peeves list, which you can find here. It feels like between Sunday and yesterday every pet peever I have and ones I didn’t know I have were thrown at me.
People that don’t cover their mouths when they cough or sneeze – I just recently had someone cough on me. I was standing in line and this woman was behind me and coughed. I felt hot damp air on the back of my neck, but the kicker was she didn’t do it just once she did it twice. I turned around and proceeded to say to her, “please kindly cover your mouth when you cough.” And she looked at me like I was wrong for correcting her bad behavior. I thought this was something our parents taught us when we were children.
People who don’t wash their hands after they use the bathroom – Sadly I see way to many grown women leaving the bathroom and not practicing this simplest form of hygiene. These are the same bats that suggest potlucks and want to bring something that they have mix up with their hands. Then wonder why you don’t eat their food. Thanks but no thanks.
Cell Yell in close quarter (i.e. public transportation, restaurants, office space) – This is by far one of my biggest pet peeves. It’s bad enough you’re talking on your cell phone in places you probably really shouldn’t be, but for the love of all don’t exacerbate it by yelling. Firstly, I don’t care to hear your part of the conversation. Secondly, if you are unable to use inside voices than please wait until you get outside to have your conversation.
I just went on a trip from DC to San Francisco. I love to travel, but I will have to say the worst part of travelling is travelling. I love people I really really do, but for some reason when travelling everyone is a royal pain the arse. It would be so much better if I could afford to charter a private plane and leave and arrive at some remote private air strip. It may sound a little shady but for my sanity shady is what I need.
Anywho, once I arrived at BWI the stress of flying began to take shape. It’s like being at the DMV only a million times bigger a billion more bad attitudes. And when I say bad attitudes I mean colossal you sir, you ma’am are a colossal ass hat bad attitudes. This goes for the travellers, ticket agents, baggage handlers, flight attendants, and the folks flying the planes. It appears the only people that are not colossal ass hats are the people cleaning up after the colossal ass hats.
Once at the airport I go to check in and I thinking I’m being efficient choose the shorter line. Wrong. Continue reading →
This is the first day back to some semblance of normalcy for me since my emergency surgery that was supposed to keep me out of work and off my feet for about a week (a week and a half tops), but as we know nothing in life is guaranteed.
I felt great and was ready to get back to the A to Z Challenge, school work, and even work, which was my plan; but unfortunately my body had other plans for me. A few days after I was discharged complications set in and back to the doctor and hospital I went. A fever, 101, low enough; but never looks good after you’ve had any type of medical procedure and a bit or rather a lot of vomiting and some other stuff I dare not mention here.
By the time I got to the doctors office my fever had climbed to 102.4 and the decision was made shortly there after for me to head to the hospital for some tests. Go straight to the hospital do not pass go Continue reading →